Customer Excellence Director, UAE

Are you a visionary and inspirational leader with a passion for enhancing Customer Engagement and Digital Transformation? Are you passionate about driving changes and improvements?

If you are excited about making a difference, then read on and apply today for a life-changing career as our Director, Customer Excellence at Novo Nordisk UAE.

The position

As our new Customer Excellence Director, you will enable cross-functional and data driven collaboration, to deliver superior customer experiences (CX), improve customer centricity, frontline execution and multichannel capabilities, in accordance with Novo Nordisk UAE’s strategies and business objectives while having a cross-functional view.

Your main responsibilities will include:

• Developing the affiliate's short and long-term Customer Excellence direction and strategy, identifying new opportunities, ensuring effective stakeholder management and boosting performance of the affiliate.
• Strengthening our ability and presence in digital engagement with key stakeholders and adopt new trends in pharmaceutical industry.
• Ensuring delivery of a clear content strategy - delivering engaging content rapidly in close collaboration with Frontline and Marketing/BU roles.
• Ensuring the development of a strategical approach to match and adjust commercial effort with customer segment value through predictive analytics.
• Be a true leader: foster the team to take ownership, coach and share feedback, understand, and identify development needs, ensure team well -being and motivation and promote a culture of continuous learning and growth

Qualifications

• You have a university degree, preferably in Business Administration, Marketing or Life Sciences.
• You have experience in multinational pharmaceutical company in commercial setting and solid experience in driving digital initiatives, developing strategies and executing on management level.
• Analytical capability and proven strategic leadership with an ability to synthesize insights, create focus, and influence the organization to move forward in unified way.
• Excellent leadership skills and a good eye for people development are essential.
• Strong communication and interpersonal skills, fluent in written/spoken English.

About the department

The UAE affiliate is a part of the Business Area Africa, Middle East & CIS Countries (BAMEAC), in

Region South East Europe, Middle East & Africa (SEEMEA) and has shown exceptional launch

performances. The UAE affiliate is a dynamic organization aiming to cement Novo Nordisk’s position in the UAE Diabetes, Obesity Market & Rare Diseases.

This position will report to the Vice President and General Manager of Novo Nordisk UAE, you will be a part of the Leadership Team, which is responsible for driving business across UAE and will assume leadership of four talented professionals.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact

To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Internal candidates are kindly requested to inform their line Manager before applying.

Deadline
Apply before 2 December 2024

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.