FIVE Hotels and Resorts | Full time
Customer Engagement Manager
Dubai, United Arab Emirates | Posted on 01/30/2025
A Bachelor's or Master’s Degree in Marketing or a related field is preferred.
A proven track record of Work Experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
Demonstrated proficiency in Customer Engagement Platforms (Braze) and Business Intelligence tools (Tableau or Power BI).
Strong Business Acumen and Analytical Skills, with the ability to translate data into Actionable Marketing Strategies.
Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present Complex Data Insights to non-technical Stakeholders.
Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Leverages premium Customer Engagement Platforms to design, manage, and enhance Bespoke Engagement Campaigns that align with FIVE’s Industry-Leading Standards.
Continuously monitors and optimises Campaign Performance, driving Sensational engagement and maximising ROI on all ad spend.
Spearheads luxury event campaigns, promoting FIVE’s Award-Winning amenities and destinations, enhancing our ‘FIVE-Star’ Customer Experience.
Analyses Customer Data using advanced Business Intelligence tools, identifying Key Trends and crafting Actionable Insights that Elevate Marketing Strategies and Customer Touchpoints.
Provides regular, Detailed Reports on campaign performance, Customer engagement metrics, and ROI, presenting Insights to Key Stakeholders to support Strategic Decision-Making.
Curates personalised Customer Segmentation Strategies, delivering Highly Tailored and Effective Marketing Messages that Resonate with our Sensational Customers.
Implements Cutting-Edge techniques to Elevate Guest Loyalty Programmes, creating Memorable and Engaging Customer Journeys at FIVE.
* Collaborates seamlessly with Marketing, Sales, and Product Teams to ensure a Cohesive and Exquisite ‘FIVE-Styled’ Customer Experience across all touchpoints, embodying our Top-Notch service standards.
