Customer Engagement Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as a Customer Engagement Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor's or Master’s Degree in Marketing or a related field is preferred.
  
• A proven track record of Work Experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
  
• Demonstrated proficiency in Customer Engagement Platforms (Braze) and Business Intelligence tools (Tableau or Power BI).
  
• Strong Business Acumen and Analytical Skills, with the ability to translate data into Actionable Marketing Strategies.
  
• Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present Complex Data Insights to non-technical Stakeholders.
  
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Leverages premium Customer Engagement Platforms to design, manage, and enhance Bespoke Engagement Campaigns that align with FIVE’s Industry-Leading Standards.
  
• Continuously monitors and optimises Campaign Performance, driving Sensational engagement and maximising ROI on all ad spend.
  
• Spearheads luxury event campaigns, promoting FIVE’s Award-Winning amenities and destinations, enhancing our ‘FIVE-Star’ Customer Experience.
  
• Analyses Customer Data using advanced Business Intelligence tools, identifying Key Trends and crafting Actionable Insights that Elevate Marketing Strategies and Customer Touchpoints.
  
• Provides regular, Detailed Reports on campaign performance, Customer engagement metrics, and ROI, presenting Insights to Key Stakeholders to support Strategic Decision-Making.
  
• Curates personalised Customer Segmentation Strategies, delivering Highly Tailored and Effective Marketing Messages that Resonate with our Sensational Customers.
  
• Implements Cutting-Edge techniques to Elevate Guest Loyalty Programmes, creating Memorable and Engaging Customer Journeys at FIVE.
  
• Collaborates seamlessly with Marketing, Sales, and Product Teams to ensure a Cohesive and Exquisite ‘FIVE-Styled’ Customer Experience across all touchpoints, embodying our Top-Notch service standards.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com