Customer Education Specialist - Invitro Diagnostics

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Education Specialist – Invitro Diagnostics

Your role:

• Supports customers in using (software) applications and solutions to the optimum extend.
• Perform/support all assays complex and simple validation studies.
• Perform/support any required assays nonperformance trouble shooting.
• Provides comprehensive training for using applications and solution focused on specific customer demand.
•  Configures software applications to meet customer needs.
• Communicating and accept all operative requests from the Customer Care Center or designated dispatch team.
• Escalate incidents according to the defined parameters.
• Ensure the proper use of tool & test equipment.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Your expertise:

• Qualification in Medical technology/science or equivalent from a reputable University
• Previous experience in Atellica Solution, Aptio Automation, Diagnostics IT & Plasma protein are preferable
• Minimum 3-5 years of experience in the In-Vitro Diagnostics Industry or Laboratory environment
• Good understanding of In-Vitro Healthcare Diagnostics
• Strong level of written and spoken English

To find out more about the specific business, have a look at https://www.siemens-healthineers.com

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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