About Us:
We are a Dubai-based photo studio offering family photography services around the UAE. As our company grows we are looking for a dedicated and empathetic Customer Coordinator in Abu Dhabi branch to join our team and provide exceptional customer service to potential customers. We have an international team across the globe, and you will play a crucial role onsite when it comes to bookings & scheduling of the team.
If you are a person who thrives on creativity, committed to continuous improvement and ready to exceed the expectations of clients, we want you be part of our team, where you may also create a unique & individual stories.
Main Duties:
- To be the main point of contact person between the client and studio team employees (ex., photographers, retouchers and others).
- Inspect the studio and ensure that it’s well prepare for before clients arrival, including, but not limited to inventory management, equipment arrangement and in-stocking, dress selections, decorations and etc.
- Manage studio bookings, ensure appoints are booked without conflicts, maximizing studio’s capacity, minimizing downtime between sessions.
- Handle payments from customers, prepare invoices accordingly.
- Being proactive and assist clients accordingly, by actively engaging with them.
- Resolve and address any issues on spot, handle any complaints or dissatisfactions from clients with professionalism and tact.
- Offer support to photographers in managing client interactions and addressing any challenges that may arise during photo session.
- Ensure that clients feel values and supported throughout their entire interactions with the studio, from booking to post-session follow ups.
Requirements:
- At Least 2 years of Experience in Customer Service within the Hospitality Sector
- Ability to accommodate flexibility in day-off arrangement as per business needs, willingness to work on weekends & holidays
Your benefits or Why you will love working with us:
- Professional development & career growth
- Company provides: visa and medical insurance
- 30 days annual leave
- 6/1 Working Days + Conditional Day Off Every Two Weeks
- Highly competitive compensation packages that reflect the skills and experience you bring to the team
- Attention to Details
- Administrative and Computer Literacy & Accuracy
- Excellent Communication & Organizational Skill
- Team Player
- Knowledge of English
- Fast typing
We are a women's team of photographers providing maternity, newborn, and family photography within the UAE & Qatar, our branches located in Dubai, Abu Dhabi & Doha. We absolutely love what we do! Our goal as a studio is to capture precious images of your family that you will cherish for a lifetime. We are not just in the business of taking photos, we are in the business of capturing precious memories, emotions and stories. We believe that every click of the shutter is an opportunity to freeze time and to create a treasure which will be a lasting legacy. It's a dedication to excellence that sets organizations apart and drives success in today's competitive landscape.
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