Customer Care Executive - UAEN

DUTIES AND RESPONSIBILITIES:

1. To receive the patients with a pleasant smile and wish them.
2. To attend telephone calls politely and strictly adhering to telephone manners.
3. To see if the patient is a new patient or an old patient (Already registered).
4. To get the information about the nature of illness and guide them to the concerned department.
5. To give the registration forms and help them to file and guide them to the concerned doctor.
6. If the information is not clear then send the patient to the Customer care dept.
7. To collect the reference letters if any.
8. To check whether the patient has filled all relevant data in the registration form.
9. To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
10. To make an entry of the referred doctor's name and address in the computer. 
11. To guide the visitors to the concerned room/departments.
12. To provide information regarding various preventive medical health checkups.
13. To answer various queries of the patient.
14. To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
15. To carryout data collection/support in data collection.
16. To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
17. To perform any job / task as and when assigned by the superior.
18. To assist in basic translation as and when required.

Additional duties/responsibilities (related to EHS) assigned to this position in clear, concise language:

1. Familiarize themselves and comply with all EHS and Infection Control policies, standards and procedures that are relevant for their workplace.
2. Work in accordance with the environmental health and safety policies procedures.
3. Attend applicable departmental EHS training/meetings and take reasonable care of their own health and safety and the environment.
4. Take reasonable care for the health and safety of persons and the environment that may be affected by the employee's acts or omissions at the workplace.
5. Cooperate with their employer with respect to any action taken by the employer   to comply with EHSMS requirements.
6. Notify supervisor or Department Safety facilitator of any hazards, environment, health and safety mishaps or incidents within or outside their area of work