Job Description
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- To ensure appropriate Billing of Service rendered by patient through HIS.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable
