Provide administrative support to customer care teams, ensuring seamless issue (carry-in related) resolution and accurate documentation.
Coordinate service delivery, manage customer inquiries, and resolve issues to ensure customer satisfaction within the agreed TAT.
Escalate unresolved issues to designated teams and collaborate with internal teams to resolve complex issues.
Key Performance Areas (KPAs) & Principal Accountabilities: 1 Vendor intimation 2 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center 3 Complaints are to be attended to and closed to the satisfaction of the customer 4 Execute Purchase Returns of products lying at the service center/supplier if not returned in 15 business days. 5 ISO Compliance - as per Audit rating (SOP Compliance Store)
RequirementsExperience(Yrs. & Field): 2-3 years
Educational Qualification: Diploma/Graduate
Professional Certifications: Diploma in Hospitality - preferable
Skills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
