Bayt.com
https://bayt.page.link/Jh5KiT5TUVenRogVA
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Other Business Support Services
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Job Description

  • Greet patients and their families, identifying the nature of their inquiries.
  • Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
  • Advocate for patients’ and their families’ rights and responsibilities, ensuring confidentiality, information dissemination, and education.
  • Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
  • Communicate all relevant information to the Floor Supervisor daily.
  • Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
  • Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
  • Investigate patient/visitor concerns and implement appropriate courses of action.
  • Maintain accurate records of discussions or correspondence with customers.
  • Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
  • Perform other related duties as assigned by higher authorities.
  • Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
  • Work in accordance with documented OSH procedures and specific responsibilities.
  • Be familiar with emergency and evacuation procedures.
  • Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
  • Comply with waste management procedures and policies.
  • Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
  • Use appropriate personal protective equipment and safety systems.

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