3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems