Greet patients or their families and determine the nature of their inquiries.
Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
Advocate for patients’ and families’ rights and responsibilities, maintaining confidentiality, and providing information and education.
Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
Communicate all information to the Floor Supervisor daily.
Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
Investigate patient and visitor concerns, implementing appropriate actions.
Keep accurate records of discussions or correspondence with customers.
Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
Perform other related duties as assigned by higher authorities.
Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
Follow documented OSH procedures and specific responsibilities.
Be familiar with emergency and evacuation procedures to ensure safety.
Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
Adhere to waste management procedures and policies.
Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
Use appropriate personal protective equipment (PPE) and safety systems as required.
