https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Care Executive

Today 2025/02/07

4 Open Positions

Full Time Employee

50-99 Employees · Call Centers & Customer Care Outsourcing

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Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Troubleshoot and resolve product issues and concerns.

Prior work exposure in the field of customer support and service.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
Ability to multi-task, prioritize, and manage time effectively.
Excellent computer skills.