https://bayt.page.link/v1TUmrkCw1dqRip19

Customer Care Executive

Today 2024/11/03

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Identify and assess customers’ needs to achieve satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Previous association with a company in the role of a customer service executive or representative.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Good listening skills with fluent communication to address all concerns and doubts of the customers.
Commendable presentation skills to convey important points to the audience effectively.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.