CRM Executive

Job Summary:

The Customer Officer is responsible for receiving and following-up any inquiry from clients to resolve their complaints and

process their requests in an effective and efficient manner helping also to develop any tool and implement a customer

service policy to ensure the delivery of a high-quality service.

Duties and Responsibilities include but not limited to:

- Receive the gas order to include it to the routes schedule for the daily follow- up.

- Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

- Send a copy of the order to the distribution department and coordinate daily with the drivers and helpers to confirm the delivery.

- Sign the gas supply agreement for the new subscribers.

- Meet with specialized companies to establish contact centers and search for company’s requirements that serve our business.

- Study and search ways to develop work and coordinate with the distribution department and the operations manager.

- Set an action plan for the 24/7 call center.

- Register the maintenance and installation comments and forward them to the concerned department.

- Check the contracts and send them to the concerned department.

- Prepare the expected consumption report after contacting the customer to avoid gas shortage and check the quality of service and customer satisfaction.

- Prepare a team with full time schedule to cover 24 hours the customer’s request.

- Performs other job duties as assigned.

Requirements & Qualifications:

• Bachelor degree in Accounting or Finance
• 3 years proven experience as customer service or similar role
• Proficient command of the English language
• Good interpersonal skills
• Good Knowledge of customer relations
• Good conflict resolution skills
• Ability to multitask
• Ability to work in a team
• Have good sense of judgment
• Good managerial skills.