Crisis Management & Business Continuity Unit Head JOB

1             Job Details

Job Title              

Crisis Management and Business Continuity Unit Head

Department     

Business Excellence and Continuity Department         

Section              

Enterprise Risk Management and Business Continuity Section             

Unit      

Crisis Management and Business Continuity Unit

Direct Manager              

Enterprise Risk Management and Business Continuity Section Head

Direct Reports 1

2             Role Purpose

Lead the development and implementation of a Corporate and External (Tourism and Culture Sector-wide) business continuity and crisis management framework, plans and projects to support DCT with minimizing disruptions in its operations and services and to identify, respond and recover from potential threats and crisis, which could impact the business continuity of DCT’s activities. Ensure that all established plans and strategies are in in compliance with the National Crisis and Emergency Management Agency (NCEMA) (AE/SCNS/NCEMA7000:2021) and other relevant local and International standards and regulations.

3             Key Responsibilities

Strategies and Framework

▫              Develop the corporate and Sector business continuity and crisis management strategy, plans (such as Business Continuity Policy Manual, Business Continuity Plan, Crisis Management Plan) aligned with National Crisis and Emergency Management Agency (NCEMA) (AE/SCNS/NCEMA7000:2021) and DCT objectives and strategies.

▫              Develop and deploy an integrated business continuity and crisis management framework, processes and policies in order to ensure readiness and the successful responses to potential disruptions and crisis.

▫              Effectively engage with and deliver business continuity and crisis management framework, plans, projects and activities with internal DCT Departments, DCT Affiliated entities, the Abu Dhabi Emergency, Crisis and Disaster Management Center (ADCMC) and other Government, Semi-Government & private entities.

▫              Ensure that DCT Abu Dhabi has a well-defined, tested and operational response plan to cater to any significant disruptions.

▫              Understand all DCT’s processes thoroughly and develop alternative solutions and recovery strategies for each critical process in collaboration with all internal and external sectors/departments.

Implementation and Project Management

▫              Ensure the annual compliance with all the requirements of National Crisis and Emergency Management Agency (NCEMA) (AE/SCNS/NCEMA7000:2021) and DCTs’ External Tourism and Culture Sectors BCM Framework and program.

▫              Lead and oversee the development of Business Impact Analysis conducted to assess critical activities/processes, recovery time objectives, dependencies and scenarios, and to establish alternative solutions, quantifying impacts and ensuring effective response plans are in place for disruptions.

▫              Lead testing business continuity and crisis management plans and recovery strategies to measure their implications, identify potential improvements, and minimize gaps in collaboration with top management, relevant committees, tactical BCM teams and operational teams.  

▫              Evaluate and monitor the effectiveness and performance of BCM programmes and report to top management, as required in order to ensure continuous improvement of the programmes.

▫              Encourage a proactive approach to issues likely to impact the strategic and operational objectives of DCT Abu Dhabi.

▫              Deliver requests and projects received from the ADCMC and other relevant Government entities such as the annual Critical Infrastructure Assessment Project, the Alternate National Service, Environment and Culture Capability Project on a timely manner.

▫              Ensure appropriate integration of requirements and information obtained from various sources; including external regulators and stakeholders.

▫              Actively participate in external business continuity management organisations and keep abreast of industry best practices and trends.

Reporting and Support

▫              Collaborate with government entities, external stakeholders and internal teams on developing and executing business continuity and crisis management plans and providing required information or updates in relation to the activity, as required.

▫              Manage and ensure timely reporting related to business continuity and crisis management topics as required.

Shared Activity 

Strategic Contribution 

▫              Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies. 

People Management 

▫              Manage the effective achievement of assigned objectives through the leadership of the Section by setting individual objectives, managing performance, developing and motivating staff to maximize performance. 

▫              Act as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization. 

Budgeting and Financial Planning 

▫              Manage the preparation and recommend the section budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines. 

Policies, Systems, Processes & Procedures 

▫              Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative/health and safety/environmental requirements are fulfilled while delivering a quality, cost-effective service. 

 Continuous Improvement

▫              Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. 

Reporting 

▫              Ensure that all section reports are prepared timely and accurately and meet DCT requirements, policies and quality standards.

EHS (Environment, Health and Safety)

▫              Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards on a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.

4             Communication and Business Relationships

Internal

▫              Strategic Affairs Sector

▫              DCT Relevant Sectors / Departments

                External

▫              Government Entities/Institutions (e.g. ADCMC, NCEMA)

▫              Any Other Relevant Public and Private Sector Stakeholders

5             Qualifications

▫              Bachelor’s (Master’s preferred) in Strategy, Business Administration or any other decree within relevant industry.

▫              Relevant Specialized Business Continuity and Crisis Management Certifications are preferred.

6             Experience

▫              At least 5 – 7 years of experience in strategic planning, business continuity, crisis management, disaster recovery and/or other experience within similar fields.

7             Skills

▫              Full professional English proficiency both in speaking and writing.

▫              Skilled in MS Office (PowerPoint, Word and Excel).

▫              Long-term planning skills.

▫              Strong analytical skills with the ability to interpret complex data and information.

▫              Strong problem-solving and critical-thinking skills.

▫              Stakeholder Management skills.

▫              Strong communication and interpersonal skills to collaborate effectively with stakeholders/vendors and cross-functional team members.