Credit & Collection Manager

Credit & Collection Manager, Gulf

Role Overview :

The role holder shall manage a regional credit & collection function & team covering UAE, KWT & Qatar to ensure proper credit assessment & granting process as well as timely collection of dues (Amicably, debt collection & Legal).

The role holder shall carry out his duties in accordance with the stipulated Credit & Collection policies and procedures.

The role holder is responsible for conducting due diligence on accounts and managing the credit risk within operational limits and follow up on dues, highlighting the potential credit risks to the Otis management for immediate action.

The role holder is responsible for overseeing the whole process of reserve reduction, ensuring the forecasted plans & targets for each country`s risk is achieve.

Communicates issues and problems related to aging reports, invoicing, Dispute, provision and collections to management.

Bachelor’s degree in Finance/Accounting or equivalent

7-10 years of relevant experience handling a team of credit controllers & collectors for a portfolio not less than 1000 customers & $ 30m of annual billing.

International Credit & Collection Certification will be considered an add value.

Organizes and supervises the activities of the regional credit & collection team in a manner that supports self-management and continuous improvement.

Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Fluent written and spoken English / Arabic is an advantage

Nature of Experience

Credit & collection operation skills.

Proven record of handling credit & collection team.

Proven record of collection targets forecasting & collectors’ evaluation KPI`s.

Proven record of portfolio management & distribution.

Proven record of using collection follow-up system (Not Excel)

People Management:

Organizes and supervises the activities of the regional credit & collection team in a manner that supports self-management and continuous improvement.

Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Ability to connect with management, department heads, different stakeholders & customers on daily basis and maintain strong ongoing relationship to facilitate smooth process & timely collections. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .