Credit & Collection Manager

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Job Title

Role Overview:

• The role holder shall manage a regional credit & collection function & team covering UAE, KWT & Qatar to ensure proper credit assessment & granting process as well as timely collection of dues (Amicably, debt collection & Legal).
• The role holder shall carry out his duties in accordance with the stipulated Credit & Collection policies and procedures.
• The role holder is responsible for conducting due diligence on accounts and managing the credit risk within operational limits and follow up on dues, highlighting the potential credit risks to the Otis management for immediate action.
• The role holder is responsible for overseeing the whole process of reserve reduction, ensuring the forecasted plans & targets for each country`s risk is achieve.
• Communicates issues and problems related to aging reports, invoicing, Dispute, provision and collections to management.

On a typical day you will:

• Tracked on-time reporting of invoice submission with the required documents per each customer. Tracked on-time reporting of disputes resolution with weekly tracking and coordination with interconnected departments heads.
• Reviewing accounts receivable records and identifying discrepancies in billing or collections activities.
• Ensures updated statement of account is shared with all customers on monthly basis. 
• Ensures dunning letters are sent to customers on time and suspension & cancellation is carried out according to the Credit Policy.
• Monitoring trends in customer accounts to identify potential risk factors such as missed payments and report it to management on monthly basis to prevent additional services to be performed on a defaulting account.
• Responsible of setting the monthly collection targets, monitoring the evolution of the actual achievements & monthly collectors` evaluation (Targets vs Actual).
• Responsible of Reviewing, conducting due-diligence and analyses for all customers & documentation (Official Documents & KYC form), in addition to creating the required reporting & archiving of documents & special approvals.
• Conduct visits to customers if and whenever needed to follow-up on customers payment commitments.
• Reviewing accounts to determine whether they should be written off as uncollectible.
• Bad debt provision analysis, action plan to reduce with proper classification & responsibility.

What You Will Need to be Successful:

• Bachelor’s degree in Finance/Accounting or equivalent
• 7-10 years of relevant experience handling a team of credit controllers & collectors for a portfolio not less than 1000 customers & $ 30m of annual billing.
• International Credit & Collection Certification will be considered an add value.
• Organizes and supervises the activities of the regional credit & collection team in a manner that supports self-management and continuous improvement.
• Provides coaching, formal and informal feedback to team members in order to support their continuous development.
• Fluent written and spoken English / Arabic is an advantage

Nature of Experience

• Credit & collection operation skills.
• Proven record of handling credit & collection team.
• Proven record of collection targets forecasting & collectors’ evaluation KPI`s.
• Proven record of portfolio management & distribution.
• Proven record of using collection follow-up system (Not Excel)

People Management:

• Organizes and supervises the activities of the regional credit & collection team in a manner that supports self-management and continuous improvement.
• Provides coaching, formal and informal feedback to team members in order to support their continuous development.
• Ability to connect with management, department heads, different stakeholders & customers on daily basis and maintain strong ongoing relationship to facilitate smooth process & timely collections.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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