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Costumer service officer

Today 2025/01/15
$1,000 - $1,500
2 Open Positions
Contractor
500 Employees or more · Tourism, Museum, & Cultural - Call Centers & Customer Care Outsourcing

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Job Description

Who We Are Looking For:

We are seeking a motivated Officer – Operations fluent in French and English to join our team at VFS Global. The ideal candidate will facilitate the visa application process and manage both front-office and back-office operations at our Visa Application Centre (VAC). If you are customer-focused, detail-oriented, and thrive in a dynamic environment, this role is for you!

Key Responsibilities:

  • Review and collect visa applications and ensure accurate documentation.
  • Provide exceptional service by addressing customer queries in person, via email, or over the phone.
  • Handle cash and banking transactions with 100% accuracy (if assigned).
  • Accurately input and maintain application data in the system.
  • Manage the logistics of passport delivery to applicants or consulates.
  • Promote and deliver Value Added Services to applicants.
  • Ensure compliance with standard operating procedures and maintain process accuracy.
  • Collect feedback from applicants to enhance the overall customer experience.


Why Join Us?

At VFS Global, we offer a dynamic and inclusive environment where you can grow your skills, contribute to meaningful projects, and be part of a global leader in visa and passport services, with unlimited growth prospects.


Apply now to be part of our dedicated team and help us deliver world-class service!


Note: Only candidates with own visas and fluency in both French and English will be considered.

Skills

What We Require:

  • Skills:
  • Proficiency in MS Office with good typing speed.
  • Basic computer knowledge.
  • Strong adaptability and problem-solving skills to handle customer queries.
  • Knowledge of French and English (written and spoken).

Personal Attributes:

  • Strong teamwork and collaboration skills.
  • Quality and service orientation.
  • Excellent communication and interpersonal skills.
  • Ability to deliver results under tight timelines.


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