The Corporate IS Manager will be responsible for providing services
related to processes, software, databases, reports related to CRM, Ecommerce,
and customer experience.
KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:
Define and assist in Business process mapping and documentation.
Create analytical dashboard, interpret and communicate customer service
and customer experience information.
Process improvement for existing and new requirements.
Define software requirements and coordinate with internal and external
providers to develop applications.
Implement existing and new software applications related to CRM and
Ecommerce.
Provide training and re-orientation related software systems to last
mile users.
Internal training for sustainability and continuity of business.
IT Governance and legal compliance related to host country laws.
Setup, Config of all Operations related applications.
Facilitate Marketing Dept. on requirements related to data,
applications, CRM process for internal and social media requirements.
Social media platforms are in adherence with security and sustainability.
Manage CRM functions, applications, team and co-ordinate with Marketing
to ensure effective CRM.
MMR
PREFERRED QUALIFICATIONS AND CHARACTERISTICS:
Bachelor’s Degree.
5+ years’ proven work experience.
Organizational, Communication skills, Teamwork.
Ability to work effectively with staff of all levels.
Awareness of IMS policy, safety and health risks and controls for risk
reduction related to area of work.
Awareness of environmental aspects and impact and controls related to
impact reduction related to area of work.
Awareness of IMS procedures related to their area of work.
English language skills in verbal and written communication.
Strong knowledge of CRM applications like salesforce, Bitrix24, dynamics
365.
Strong knowledge of E-commerce, customer experience.
Functional knowledge in Sales, digital marketing / social media, CRM
processes.
EXPECTED KPIs:
Monitor CRM Data Analytics.
Help desk last mile support with minimal down time of application
availability.
Existing process changes.
Introducing processes for existing and new business units.
Training for IS Team related to process and applications.
Training for last mile users.
Recording and managing exceptions.
Implementation of new applications with training, orientation and
re-orientation.
