Coordinator, Sales and Marketing Middle East (UAE National)
(11653)
At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.
Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
About the Role
Responsible for assisting the Regional Sales & Marketing team with the administration and smooth running of the office. Primarily responsibilities are to support every team-member which aid in the overall development and success of the company through co-ordination and control of all aspects of day to day activities.
Key Duties and Responsibilities
• Conduct and arrange professional customer service experiences by attending to complaints, reservation requests and other queries from travel agents, tour operators and end-consumers
• Working with all Kerzner Hotel colleagues to drive market share
• Attends major travel functions to promote sales for the hotel
• Attend relevant industry & association networking events as directed by the Regional Director of Sales & Marketing
• Conduct different type of agent’s communication and provide structured, consistent, support and advice
• Monitor and maintain the Database
• Actively manage record and administer employee relation issues, including absenteeism, timekeeping, and schedule adherence following local HR policies and procedures to provide fair working environment
• Ensure compliance with all service level agreements, quality standards and data collection conducted by all team members is to the specified standard
• Conduct and participate in the team meetings and induction of new employees
• Prepares Competitor Analysis for management team review and highlight specific areas needing attention
• Ensures proper office maintenance that includes but not limited to spot checks, review e-brochure inventory, order, and work flows
• Maintains workplace discipline at all times
• Carries out any assigned task with honesty, transparency and integrity
• Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget
• Contribute to the setting of budgets and / or manages budgets and allocates resources within the team
• Support revenue generation for all hotels and cost saving processes
• Always involved in updates of budgets and Marketing Plans
• Organize and participate in Familiarization Trips with agents and tour operators
• Closely liaise with PR companies and supports media requests, photos, press releases editorials
• Coordinate in-market activations, incl. travels, events, trade shows, etc.
• Ensure accurate representation of all hotels in offline and online publications and proof- read all hotel features
Skills, Experience & Educational Requirements
Personality:
• Must be goal orientated with a drive to succeed
• Be able to build positive and sustainable customer relationships
• Must be able to approach tasks with passion, enthusiasm and creativity
• Must possess excellent negotiation and problem-solving skills
• Honest and open – the ability to say No when the need arises
• Team player with a “can do attitude”
Communication:
• The individual must possess excellent communication and interpersonal skills with people at all levels (both external and internal clients).
• The individual must possess a professional proficiency in English and German.
• Competent in report writing (findings, conclusions, and recommendations)
• Presentation skills
Education, Experience
• A university degree - an advantage but not essential
• Hotel/travel industry experience – an advantage but not essential
• Office Management experience.
• Some marketing experiences.
• Knowledge of packages such as Sales Force, MS Office, Word, Excel, PowerPoint.
Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.