As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Role Summary
As a Coordinator Logistics Operations, you will play a crucial role in supporting the efficient operation of our 3PL partnerships.
What’s On Your Plate?
Invoice & Finance Management: Receive, verify, and submit 3PL invoices to the finance department for timely payment processing.
Delivery Box Operations: Manage the scheduling, installation, tracking, and maintenance of 3PL delivery boxes. Ensure timely collection of surplus boxes and conduct monthly box count confirmations.
Compliance & Documentation: Receive, verify, and submit 3PL right-to-operate documentation, including trade licenses, insurance certificates, delivery box permits, and bank documents.
Insurance Processing: Process rider accidental insurance claims.
Inventory & Fraud Management: Collaborate with the inventory team regarding unreturned rider equipment. Review submitted fraud cases, ensure 3PLs take necessary actions, and provide regular updates on case progress.
Rider Earnings Support: Ensure 3PLs are addressing rider salary inquiries and complaints promptly and professionally.
Project Support: Assist the 3PL team in project execution, providing administrative and operational support as needed.
Communication & Tracker Management: Manage and track 3PL announcement and communication requests. Ensure timely follow-up on pending requests and maintain clear communication channels with 3PL partners.
What Did We Order?
Organizational Prowess: You're a master of organization, with a keen eye for detail and a knack for keeping things running smoothly.
Collaborative Spirit: You thrive in a team environment and enjoy working with others to achieve shared goals.
Growth Mindset: You're eager to learn and grow, always seeking new challenges and opportunities to develop your skills
Experience: 0-2 years of relevant experience is ideal, but we're more interested in your potential and enthusiasm for the logistics industry.
Let our experts design a Professional CV for you.