Coordinator - Housekeeping - Jumeirah Living- World Trade Centre

About the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. 

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living World Trade Centre Residence is a 41-floor luxury serviced apartment tower in the canter of Dubai’s business district. Standing on the site of the old-World Trade Centre on Zabeel Road, the striking high-rise comprises 377 serviced residences ranging from one-bedroom duplexes up to four-bedroom double-floor apartments. One of Dubai’s most acclaimed luxuries serviced residences, Jumeirah Living World Trade Centre Residence is the place of first choice for travelers in search of short, medium-term and extended stays that combine home comforts with all the hallmarks of a five-star hotel service. 

About The Job:

An opportunity has arisen for a Coordinator to join Housekeeping Department in Jumeirah Living WTCR. The main duties and responsibilities of this role:

Main Duties:

• Provide constant monitoring of the service standards and cleaning standards of the Housekeeping Colleagues.
• Execute classroom training as well as on the job training and corrective coaching
• Train and develop all Housekeeping Colleagues, regularly review the training results and needs with Assistant Executive Housekeepers.
• Constantly spot check Housekeeping Colleagues to maintain standards applied and assist in taking various inventories.
• To follow-up on all out of order rooms and to ensure that all equipment is well maintained and handled correctly.
• To conduct inspections of corridors, service areas, pantries, staircases and Public Area toilets to ensure proper cleaning.
• To take note of “In house VIP’s and arriving VIP’s.
• To ensure that all suites and rooms are inspected thoroughly.
• To handle guest complaints in accordance with the hotel policy, reporting all complaints to the Assistant Executive Housekeeper and check the Logbooks and follow up on outstanding matters.
• To know the hotels policy relating to fire, hygiene, health and safety and pass on the suggestions, comments and recommendations of the guests to the Executive Housekeeper.
• To respond to any changes in the housekeeping function as dictated by the Industry, Company or Hotel.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• To be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.
•  Handling guest complaints at highest service levels
•  Knowledgeable of all in-house services as well as local information

 About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.