Contract Administrator
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for a Contract Administrator who will provide support to the contract team with a cohesive contract administration service that promotes the timely reporting of contract deliverables, financial information around procurement and the effective delivery of services.
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills.
This role will be part of the Admin team and will be based in Abu Dhabi
The hiring for this role is subject to contract award.
Key Accountabilities
Coordinate the management of the contract deliverables including Key Performance Indicators (KPIs) and other reports.
Coordinate the filing and record keeping requirements of the Contract.
Coordinate issue of Client and Management reports as requested.
Gather information and details in providing weekly, monthly and annual activity reports.
Gather information and evidences as required for audits within the contract.
Assist with planning and policy development.
Ensures that the policies and procedures laid down by management are followed accurately at all times.
Deal with client queries and disputes, including the drafting of replies and ensure the resolution thereof.
Specific Requirements
Minimum holder of a High School Diploma, preferably Degree holder related to Business Administratio
Minimum 3 years general administration experience.
Excellent organizational and communication skills with the ability to convey complex information in an easily understood format.
Excellent knowledge of Microsoft Office, Excel, Outlook, PowerPoint, Visio and Word.
Possess excellent customer service skills.
Good verbal and written English language.
Knowledge of the facility management sector.
Middle East experience is essential.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.