Guest Inquiries and Requests: Address guest inquiries and requests promptly and professionally, providing assistance with reservations, transportation, tours, and other needs.
Local Knowledge: Have a deep understanding of local attractions, restaurants, events, and transportation options.
Recommendations: Provide personalized recommendations based on guest preferences and interests.
Reservations: Handle reservations for restaurants, tours, shows, and other activities.
Transportation Arrangements: Arrange transportation for guests, such as taxis, shuttles, or airport transfers.
Concierge Services: Provide additional concierge services, such as arranging flowers, gifts, or special requests.
Customer Service: Maintain a high level of customer service, ensuring guest satisfaction and loyalty.
Requirements
Excellent interpersonal and communication skills.
Strong customer service orientation.
Problem-solving and conflict resolution abilities.
Attention to detail and organizational skills.
Proficiency in using hotel property management systems.
Ability to work well under pressure and in a fast-paced environment.
Have a deep understanding of local attractions, restaurants, events, and transportation options.
