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Concierge

4 days ago 2024/07/24
$500 - $1,000

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Job Description

Responsibilities

  • Guest Assistance: Provide a warm welcome to guests and assist them with any inquiries or requests.
  • Information Provision: Offer information about the hotel’s services, facilities, and activities, as well as local attractions, dining options, and entertainment.
  • Reservations and Bookings: Make reservations for dining, entertainment, transportation, and other services as requested by guests.
  • Problem Resolution: Address and resolve any guest issues or complaints promptly and professionally.
  • Liaison: Act as a liaison between guests and other departments to ensure guest satisfaction.
  • Transportation Coordination: Arrange for transportation services such as taxis, car rentals, and airport transfers.
  • Special Requests: Handle special requests and personalized services, such as arranging for flowers, gifts, or special events.
  • Documentation: Maintain accurate records of guest requests and services provided.
  • Follow-Up: Follow up with guests to ensure their needs have been met and to provide any additional assistance.


Skills

Qualifications

  • Proven experience as a Concierge or in a customer service role, preferably in a hotel or luxury setting.
  • Strong knowledge of the local area, including attractions, dining, and entertainment options.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • High level of professionalism and discretion.
  • Proficiency in using concierge management software and other relevant systems.
  • Strong organizational and problem-solving skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • High school diploma or equivalent; additional hospitality training or certification is a plus.


Job Details

Job Location
Dubai United Arab Emirates
Company Industry
Hospitality & Accomodation
Company Type
Unspecified
Job Role
Hospitality and Tourism
Employment Type
Full Time Employee
Monthly Salary Range
$500 - $1,000
Number of Vacancies
3

Preferred Candidate

Residence Location
United Arab Emirates
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