The job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Cigna Healthcare in Dubai is seeking a diligent and professional Complaints Manager, exclusively for UAE Nationals. This pivotal role involves managing customer complaints, enhancing service quality, and ensuring compliance with healthcare regulations.
Complaint Handling: Receive, investigate, and resolve customer complaints in a timely and effective manner.
Customer Service: Maintain high standards of customer service and ensure customer satisfaction.
Regulatory Compliance: Ensure all complaints are handled in accordance with relevant healthcare regulations and Cigna's policies.
Reporting: Prepare detailed reports on complaint trends and outcomes for management review.
Communication: Liaise with various departments to address and resolve complaints efficiently.
Process Improvement: Identify areas for service improvement and implement corrective actions.
Training: Provide training and guidance to staff on effective complaint handling procedures.
UAE National.
Education: Bachelor's degree in Business Administration, Healthcare Management, or a related field.
Previous experience in a customer service or complaint handling role, preferably in the healthcare sector.
Communication: Excellent written and verbal communication skills in both English and Arabic.
Problem-Solving: Strong analytical and problem-solving skills.
Interpersonal Skills: Exceptional interpersonal skills with the ability to handle sensitive situations with tact and diplomacy.
Attention to Detail: High level of accuracy and attention to detail.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.