Plans, organizes, manages, and conducts Annual General Assemblies of homeowners in line with the Association Constitution
Plans, organizes, and manages, conducts, or chairs OC Board Meetings for OA-related businesses
Manages OA’s Common Areas and services therein (community, buildings, facilities, infrastructure, landscaping, soft and hard services)
Manages Reviews and implements methods for regular communications or updates with members of the OA, residents, etc.
Prepares budgets for the community service fees in consultation with the management team
Presents budget to the OC Board and OA as may be applicable from time to time for approvals
Liaises with RERA and seek approvals on the community service fees
Reviews and suggests initiatives to increase community income and cost savings
Liaises with government authorities on issues pertaining to the OA, as often or as required from time to time
Ensures full compliance with the jointly owned property law and Directions therein
Develops, manages, and implements governing documents that are required for managing the OA (declarations, community rules, codes, covenants and easements, policies, procedures, processes, sales, and purchase agreements, etc.)
Manages relationships with OC Board Members and Homeowners/Residents
Caters to the secretarial and administrative requirements of the OA/OC Board Members (minutes of meetings, reports, presentations, letters, notices etc.)
Manages the community service fee budgets by exercising due diligence and cost control to ensure expenses do not exceed the budget
Manages the OA cash flow through revenues and expenses, escalating as appropriate to Senior Management and OC Board Members on shortfalls due to collections
Reviews incoming invoices and processes same for timely payments to respective parties
Create strategy, goals or plans for the JOPs as appropriate, in alignment with the applicable laws and regulations
Set annual plans of effective management and contractors’ performance, using the SMART framework.
Identifies action steps and timelines needed to reach objectives.
Communicates plans clearly to staff and delegate work.
Abide and operate by the applicable Laws, rules, regulation and executive orders within the respective jurisdiction.
Follow the company short and long term goals and objectives and cascade them to the team
Report any breach to company privacy, data or any other confidentiality matter
Each Community Manager has responsibility for managing the assigned portfolio of community associations
Community Managers have contact with Boards of Directors, Homeowners, and private contractors serving the association
The manager will handle homeowners' calls, assign work orders, solicit bids, process design review requests, and handle notices and violations, do financial data review. Community Managers are required to maintain the highest degree of professionalism in all aspects when interfacing with board members and homeowners and through materials created for each community. They are to display integrity, loyalty, confidentiality, and professionalism at all times with co-workers and clients as well as adhere to the company's highest standards of ethics and standards.
