Community Management Coordinator
Full-time
Company Description
In the fast-growing economies of the world, a new generation of ambitious millennials is eager to gain financial independence. Exinity’s mission is to help them achieve it. We’re providing them with risk-driven trading and investment solutions, backed by risk management tools, education, and support, all delivered through a modern user experience.
For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2025.
Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Job Description
Junior Community ManagerApply now!*
Key responsibilities:
Social Media Community Management
Represent our brands with authenticity and care, managing comments, mentions, and direct messages across multiple platforms using our social media management tool. Proactively enhance positive sentiment while swiftly addressing issues to prevent escalation. Lead efforts in reputation management, review monitoring, and scam detection, ensuring a trustworthy and professional online presence. Ignite meaningful conversations and support impactful campaigns that drive value.
App and Online Reviews
Monitor and respond to app reviews on Google Play and the App Store. Proactively manage reviews on platforms like TrustPilot to maintain strong ratings. Design and implement a streamlined strategy to generate and amplify positive reviews.
Reputation and Crisis Management
Monitor public mentions on forums, social platforms, and feedback sites. Address negative comments and implement strategies to improve brand perception. Encourage positive conversations on forums and social media to strengthen community trust. Identify and remove problematic profiles, fake websites, and fraudulent accounts that misuse our brand identity.
Community Building & Cross-Selling Campaigns
Craft strategies that spark meaningful conversations and engage high-value clients on platforms like Telegram and WhatsApp. Collaborate with sales and marketing to nurture customer journeys and maximise leads. Promote targeted product offerings to increase value and engagement. Support PR efforts with standardised responses for agency use.
Qualifications
All you need is...
Education and Experience
Background in marketing, communications, or customer service. Based in Dubai (preferred).
Technical Skills
Familiarity with liquidity platforms, institutional trading, and financial markets is a plus. Proficient in using online tools and platforms like Google Search, ChatGPT, chatbots, Emplifi, App Radar, and AI-based spam blockers. Experienced with a variety of social media platforms and online forums, with a strong understanding of how to leverage them effectively.
Soft Skills and Competencies
Exceptional written and verbal communication skills in English, with the ability to simplify complex topics into engaging, clear messages. Additional language skills in Arabic or Russian are highly desirable. Proactive problem-solver who thrives on tackling complex challenges independently or in collaboration with teams. Highly self-motivated and results-driven, with a focus on delivering meaningful impact. Proven ability to build and nurture online communities, spark engagement, and continuously innovate to drive growth.
Additional Information
Salary and Perks:
We believe in fairly compensating all our people. In addition to a competitive salary, pension, and private medical insurance you will receive:
40 days annual leave (including public holidays) Performance-related bonus Paid sick leave days for self and for taking care of your dependents Flexible working hours A focus on your wellbeing, including talks and access to self-development tools.
Community Management Coordinator
Dubai - United Arab Emirates * Full-time
