Commercial & Procurement Administrator
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for a Commercial & Procurement Administrator who will be responsible for providing P2P, operational and reporting support to the ME Commercial and Procurement function. The role is responsible for management of ME Buying Support tickets (including management of received tickets and distribution to relevant team members and process owners), supporting commercial and procurement performance reporting.
The ideal candidate should have excellent customer service skills, organizational skills including: record keeping, document management and data management
This role will be based in our Dubai Head office and will be working closely with:
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- Serco’s Contract Management Teams – mainly finance and procurement professionals
- Global Procurement team and P2P community
- Serco existing and prospective suppliers.
Key Accountabilities
- Commercial and Procurement point of contact: be the first line in day-to-day business and supplier enquiries point of contact, respond to received enquiries or direct to relevant team members
- Document Management System: responsible for the maintenance of the functional folder structure, organizing filing of functional procedures, guidelines toolkits, reports, registers etc, conducts regular documents and records audit
- P2P process: P2P process management and compliance: liaise with regional stakeholders’ colleagues in other regions to support the consistency of the procurement processes and sharing best practices, provide recommendations for opportunities for continuous improvement in P2P processes and services
- Supplier and client contracts management: Assist with contracts registers maintenance and manage all associated contracts status reporting
- Stakeholder Relationships: build and maintain positive and collaborative relationships with key internal and external stakeholders, including commercial, contracts, legal, and procurement functions, as well as key customers.
Specific Requirements
- Minimum 2 years’ experience in commercial / finance / procurement roles and total of 5 professional experience
- Ideally a degree holder any related discipline.
- Minimum of 1 year experience in GCC
- Good knowledge of ERP systems (SAP , Oracle etc)
- Good analytical skills, able to analyze, organize data and develop reports
- Good knowledge of finance and P2P process
- Excellent organizational skills including: record keeping, document management, data management
- Excellent customer service skills
- Languages – excellent English, Arabic/Hindi/Urdu would be beneficial
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
- Competitive monthly pay and allowances that are commensurate with the role and industry standards
- Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
- We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
- We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
- We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
- We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
- As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
