Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Key Duties and Responsibilities:
- Managing and tracking incoming telephone, email, and online sales inquiries directing to the appropriate Sales Manager within a 24-hour turnaround time
- Checking availability for both guest rooms and function space
- Under direction from the Sales Managers, creating proposals and estimates and preparing formal contracts based on individual client’s needs
- Blocking guest rooms and function spaces in property management software
- Making reservations for dining outlets arranged as part of client’s booking
- Consulting General Manager, Conference Services and Chef for unique requests and pricing
- Copying and distributing all pertinent data concerning booked activities to appropriate departments
- Managing follow-up correspondence requests for both proposals and contracts
- Scheduling and conducting site inspections with prospective wedding clients
- Preparing a variety of weekly and monthly Sales reports
- Maintaining Sales collateral and creating and updating Power Point presentations for Sales and Conferences department
- Attending weekly Sales and Conferences meeting, communications meeting and monthly Health & Safety meeting
- Providing administrative assistance as required to Sales Managers and Cluster Executive Assistant Manager In-charge of Commercial
- Perform any other additional related tasks as assigned by supervisor
Qualifications
- College/University graduate
- Minimum 1 year of experience performing administrative work
- Previous hospitality experience
- Strong computer skills with competency in Microsoft Excel, Word and Outlook
- Excellent verbal and written communication skills
- Demonstrates high attention to detail
- Self-directed and efficient with excellent time management skills
- Excellent organizing skills with the ability to successfully manage multiple tasks simultaneously
- Capable of working effectively while under pressure
