Collection Specialist

Job Summary: The Collection Specialist is responsible for managing and collecting outstanding accounts receivables. This role involves contacting clients to ensure timely payments, resolving billing issues, and maintaining accurate records of collection activities.

Key Responsibilities:

• Monitor accounts to identify overdue payments.
• Contact clients via phone, email, or mail to collect outstanding debts.
• Negotiate payment plans and settlements with clients.
• Maintain detailed records of all collection activities and client interactions.
• Investigate and resolve discrepancies in billing and payments.
• Prepare regular reports on the status of accounts and collection efforts.
• Ensure compliance with all relevant laws and regulations regarding debt collection.

Qualifications:

• Proven experience as a Collection Specialist or similar role.
• Knowledge of billing procedures and collection techniques.
• Familiarity with laws related to debt collection.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Proficiency in MS Office and database management.
• High school diploma; Associate’s/Bachelor’s degree is a plus.