Job Description
We're Hiring: Coffee Shop Manager
Location: Jumeirah
Do you have a passion for creating exceptional customer experiences and the leadership skills to manage a dynamic team?
Join us as our Coffee Shop Manager and lead the success of our café in Jumeirah!
What You'll Do: Recruit, train, and manage an outstanding team.
Drive strategies to increase profits and meet business goals.
Oversee daily operations and maintain high standards.
Manage inventory, supplier relationships, and budgets.
Create a welcoming environment for customers.
Develop marketing initiatives to attract and retain customers.
What We're Looking For: Proven experience in coffee shop or restaurant management. Strong leadership and team-building skills.
Knowledge of profit optimization and financial management.
Excellent communication and customer service abilities.
Ready to Join Us?
Application Deadline: 25 - 12 - 2024 Let’s build something amazing together!
Job Type: Full-time
Pay: AED12,000.00 - AED 15,000.00 per month
Skills
Management Skills
- Leadership: Ability to inspire and guide a team toward success.
- Team Building: Hiring, training, and retaining skilled and motivated staff.
- Conflict Resolution: Managing and resolving employee or customer issues diplomatically.
- Time Management: Prioritizing tasks effectively to ensure smooth operations.
- Delegation: Assigning tasks appropriately to maximize efficiency.
Customer Service Skills
- Exceptional Communication: Clear and polite interaction with customers and staff.
- Problem-Solving: Addressing customer complaints or concerns promptly and effectively.
- Empathy: Understanding customer needs and creating a welcoming environment.
- Interpersonal Skills: Building rapport with regular patrons and fostering loyalty.
Operational Skills
- Inventory Management: Tracking and ordering stock to maintain supplies without overstocking.
- Scheduling: Creating efficient employee schedules to meet business needs.
- Budget Management: Controlling costs while maximizing revenue and profitability.
- Health and Safety Compliance: Ensuring adherence to hygiene and food safety standards.
Barista Skills
- Coffee Preparation: Knowledge of making high-quality espresso-based drinks and other beverages.
- Menu Development: Introducing new drinks or food items to attract customers.
- Equipment Maintenance: Ensuring all coffee machines and tools are functional and clean.
Marketing and Business Skills
- Sales Skills: Promoting upselling and cross-selling techniques to boost revenue.
- Social Media Management: Using platforms to market the business and engage with customers.
- Event Planning: Organizing promotions, live events, or collaborations to increase foot traffic.
- Trend Awareness: Staying updated on industry trends to keep the café relevant.
Personal Qualities
- Adaptability: Handling unexpected challenges or changes effectively.
- Attention to Detail: Maintaining quality and consistency in products and services.
- Work Ethic: Being a role model with dedication, punctuality, and reliability.
- Problem Anticipation: Proactively identifying and mitigating potential issues.
- Passion for Coffee and Service: Enthusiasm for delivering excellent experiences to customers.
Preferred Candidate
Years of Experience
Min: 5 Max: 10
Nationality
Armenia; Australia; Italy; Russian Federation; Türkiye; Ukraine
