Cluster Front Office Manager - Arabic Speaker
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Cluster Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:
• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates
Skills
Education, Qualifications & Experiences You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location Abu Dhabi, UAE Years of Experience Min: 5 Max: 10 Residence Location United Arab Emirates Contemporary, chic and effortlessly casual, Centro Al Manhal is ideal for business and leisure travellers seeking sophisticated value-for-money accommodation when visiting Abu Dhabi. With a prime location in the centre of the city, 20 minutes from Abu Dhabi International Airport and close to city landmarks, business districts, major avenues and tourism highlights, it offers guests comfor... t and convenience. Al Wahda Mall is within walking distance and close to Sheikh Khalifa Medical City, the Corniche, Umm Al Emarat Park and Sheikh Zayed Grand Mosque, while the capital’s famous fort, Qasr Al Hosn and new cultural attraction, Qasr Al Watan, located inside Abu Dhabi’s presidential palace, are both close by. Choose from 229 stylish rooms, each designed to maximise space, light and efficiency. They all feature smart technology and in-room entertainment, as well as contemporary classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy retail items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few food supplies. For modern executives who value effective solutions and efficient amenities, our 2 well-equipped meeting rooms are a convenient and engaging place to convene. When your work is done, head to the rooftop to swim a few laps in the outdoor pool or to sweat it out in the gym, which is open 24 hours a day.
