Cluster Director of Security

Cluster Director of Security 
(12897)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Cluster Director of Security to join our team at One&Only Royal Mirage and One&Only The Palm Hotels in Dubai.With the global growth of our brands, you will be an integral part of Resort’s success and your role goes beyond developing potential relationships with our clients. Where you will require to manage the resorts security Functions and practice the maintenance of security standards and to ensure the company complies with all Health and Safety Regulations as set by the OHASA Act.

Key Duties and Responsibilities

• Practice the prevention of crime.
• Investigate and detect crime.
• Ensure the comfort of guests and staff.
• Protect guest, staff, and hotel property.
• Be always available to deal with problems and complaints.
• To ensure that all staff are neat and properly dressed on duty.
• At all times maintain the highest standards of excellence according to resorts standards.
• Communicate effectively between Senior Management and other departments.
• Ensure all security policies & procedures are carried out timeously, accurately, and clearly.
• Ensure prompt response and investigation of all security related incidents.
• Demonstrate prompt opening and updating of security incident files.
• Be aware of all VIP’s staying at the hotel and liaise with Personal Security where present.
• Ensure security staff is made aware of any special functions and security requirements relative to such functions.
• Be aware of all emergency and evacuation procedures.
• Ensure all security equipment is maintained to the very highest standards and checked regularly.
• Continually update all security and training manuals.
• Ensure you report for duty timeously according to roster stipulation, ensuring handover from shift to shift.
• Ensure that all cash transfers are organized and conducted according to cash handling procedures and are at the very highest levels of security.
• To be aware of trends within the security industry and how these could be implemented to the benefit of the Security Department.
• Build relationships with junior security staff, based on trust and fairness, lead by example.
• Liaise and build relationships with outside agencies i.e. police, fire authorities, etc.
• Become aware of criminal trends in the general area surrounding the hotel.
• Ensure security of hotel parking facilities.
• Weekly checks on logbooks relative to hotel vehicles.
• Conduct on job training programmes with all colleagues.
• To ensure manning levels are correct and not exceeded without prior permission.
• Be aware of and abide by the House Rules at all times.
• To be responsible for and ensure that the company abides with the Workman’s Compensation Act.
• Exhibit a thorough understanding of the Occupational Health and Safety Act, and to hold training sessions with all associates with regards to Health and Safety. This includes the training of Health and Safety Representatives and holding committee meetings.
• Control and monitor Health and Safety Meetings and inspections.
• Control all registers pertaining to Health and Safety
• Uphold all documentation relating to the Risk Auditors and the completion of the Risk Audit feedback.
• Conduct risk assessments based on hazard identification.
• Be aware of court procedures and the laws relating to the giving of evidence.
• Prepare and maintain graphs relating to various types of crimes and trends.
• Be prepared to work in other departments when operational needs prevail and be prepared to accept management decisions in this matter.
• Maintain the Electronic Fire system and ensure integrity as stipulated.
• Maintain the Firefighting equipment and servicing thereof.
• Maintain and manage the Access Control in line with policies stipulated.
• Ensure the company to be always compliant.
• Management of staff in all security facets.
• Liaise with external service providers on the maintenance of all Security Systems (Fire, Keys, Locks, and safes). 
• Manage and Control the BOH keying system.
• Develop and update security SOP’s.
• Manage and control lost and found property as per the lost and found policy.
• Maintain very good relationship with governmental authorities (Police, CID, State Security and Civil Defense).
• Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively.

Skills, Experience & Educational Requirements

• Minimum 3 – 4 years’ experience in a similar role is desirable in a 5-star hotel.
• Ability to communicate with guests clearly and pleasantly in English and Arabi