Reference Code: 108206
Client Service Executive
Dubai, DU, AE
Permanent A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
You have extensive experience in client services with a proactive approach to improving processes, enhancing accuracy, and optimizing client satisfaction. You identify opportunities to refine service operations, escalate improvements, and propose solutions with a clear business impact. Highly organized and collaborative, you work effectively with teams to streamline workflows, ensuring quality execution while keeping customer needs at the forefront.
Reporting to the Head of Client Service, you will support the implementation of the client service strategy across the region, adapting global policies while maintaining the Maison’s high service standards. You will act as the key point of contact for client service operations in markets and coordinate with Richemont Client Service platforms. To that extent, you will:
Support boutiques in managing complex client service cases, including client communications, stock repairs, and service quality Monitor boutique performance through client service dashboards, KPIs, and the Client Satisfaction Barometer Oversee in-boutique client services such as jewelry cleaning, strap exchanges, and relevant tools availability Support projects that enhance the client experience, help develop new service capabilities and assist in boutique workshop openings
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.
Along the recruitment process you will meet the Head of Client Service, Operations Director, and HR Director.
