Client Service Executive

Are you a good match?

You have extensive experience in client services with a proactive approach to improving processes, enhancing accuracy, and optimizing client satisfaction. You identify opportunities to refine service operations, escalate improvements, and propose solutions with a clear business impact. Highly organized and collaborative, you work effectively with teams to streamline workflows, ensuring quality execution while keeping customer needs at the forefront.

What are we expecting from you?

Reporting to the Head of Client Service, you will support the implementation of the client service strategy across the region, adapting global policies while maintaining the Maison’s high service standards. You will act as the key point of contact for client service operations in markets and coordinate with Richemont Client Service platforms. To that extent, you will: 

• Support boutiques in managing complex client service cases, including client communications, stock repairs, and service quality
• Monitor boutique performance through client service dashboards, KPIs, and the Client Satisfaction Barometer
• Oversee in-boutique client services such as jewelry cleaning, strap exchanges, and relevant tools availability
• Support projects that enhance the client experience, help develop new service capabilities and assist in boutique workshop openings

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.  

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. 

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the Head of Client Service, Operations Director, and HR Director.