Job Description
At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
As a Client Service Advisor (CSA), you'll be the first point of contact for our clients, addressing their inquiries and needs while delivering the exceptional CHANEL experience across all channels. Your success will hinge on your ability to provide comprehensive product advice and outstanding client service, all while embodying the brand's legacy and values.
Key Responsibilities:
- Serve as the primary contact for client inquiries, independently handling cases with a focus on quality, trust, and empathy.
- Build long-term client relationships by exceeding service expectations and ensuring satisfaction.
- Demonstrate a deep understanding of CHANEL products and services to address inquiries effectively.
- Resolve client issues promptly, collaborating with Senior Client Service Advisors when needed by answering client queries via phone, WhatsApp and email.
- Strengthen partnerships with boutiques to ensure a seamless client experience.
- Support clients with navigation, troubleshooting, and personalized assistance.
- Facilitate clear handovers and escalate cases to appropriate teams, providing valuable insights.
What Energizes You:
- Crafting exceptional client experiences for both existing and prospective clients.
- Collaborating across divisions to solve challenges and address queries.
- Navigating various systems to capture client insights for a seamless experience.
- Embracing new technologies to enhance client interactions.
- Thriving in an inclusive, client-centric environment that values co-creation and agility.
What You Bring:
- Proven experience in client care with a proactive approach to meeting client needs.
- Strong interpersonal and communication skills, with the ability to build robust relationships.
- A positive, empathetic attitude with resilience in addressing client queries.
- Adaptability, creative problem-solving, and quick thinking.
- A growth mindset with a passion for learning and self-improvement.
What You'll Gain:
- Be part of a team focused on enhancing the CHANEL client experience.
- Opportunities for career growth and development aligned with your aspirations.
- Exposure to advanced platforms, technology, and systems in a comprehensive client care environment.
At CHANEL, we are dedicated to fostering an inclusive culture that supports personal growth and collective progress. We value the unique perspectives and experiences you can bring to our team and strongly encourage you to apply.
Apply today to be part of our CHANEL journey!
