dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As a Client Relationship Manager you will provide travel management solutions to multinational and large local clients; drive client retention and growth. You will ensure strong partnership and collaboration with business development and operations teams to successfully achieve the defined strategy and objectives; ensure all aspects of the clients needs are met and recommend suitable service solutions where appropriate. In this role, you will
Monitor client revenues and recommend ways of improving the same to line manager for the multinational and large local accounts. Hold responsibility for client profitability
Liaise with clients regionally, as well as locally to set up a standardised and consolidated travel policies, standardised accounting, regional corporate deals, contractual obligations, etc. Lead the communication between all concerned once the setup has been established and create detailed and relevant MIS reports to support decision making, including at the client head office level
Regularly update clients on the business product portfolio, using all the means available to maximise sales and revenue. Ensure that policy decisions are promptly communicated to front line staff and clients, along with other relevant travel industry updates
Be the Client Relations Manager for the business, multinational and large local clients and represent business in the regional and global client meetings and advise line manager on any follow up required. Demonstrate the advantages of partnering with the business to client though product knowledge both locally and globally. Create intuitive pricing, product solutions or campaigns in line with client expectations and requirements
Lead and/ or participate in assigned projects to drive efficiencies, including process improvement, development of standard operating procedures (SOPs), researching industry trends and best practice, ensuring adherence to Group project management standards
Work within the remits of Regional / Global agreements and ensure that the relationship is advantageous to the business through Local/Regional/Global consolidations. Work to client set deadlines ensuring data / proposal quality is not compromised
Negotiate on behalf of the client with vendors to secure the best business deal, to maximise savings and brand exposure for the client
Liaise with all the service departments i.e. Revenue Accounts, IT, E-Commerce, Product team, CASA, Credit Control, etc. and ensure full support is provided to the business operations and clients, and also liaise with internal departments and clients to ensure timely payment recovery is made as well to providing feedback and support
