Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
o Identify and engage with potential corporate clients in need of relocation and moving services.
o Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
o Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
o Maintain regular contact with existing clients to ensure satisfaction with services.
o Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
o Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
o Monitor client accounts, ensuring all services are delivered on time and within scope.
o Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
o Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
o Track and report on client interactions, sales pipeline, and successful bids.
o Gather client feedback to inform service enhancements and address areas of improvement.
