Client Relations Assistant- Dubai

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian peninsula, where we are redefining the world of luxury. We seek to challenge the norms, and build a company that inspires the smart modern day luxury consumer. In Dubai, we have learnt to dream big, think far, and do what no one thought possible. The Luxury Closet embodies these ideals, and aims to build an iconic brand and company that will connect luxury connoisseurs, and change the future of luxury shopping.

Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.

Some facts about The Luxury Closet

• TLC has raised $18m till date across 3 funding rounds
• TLC focuses on resale of perfect condition items from high end brands like LV, Hermes, Rolex from sellers across Middle East, which globally has the highest per capita spend on luxury.
• Founded in 2012, it has expanded rapidly and delivered robust growth. TLC direct-to-consumer sales in MENA represent 60% of revenues and overwhelmingly extends to 40% from Asia to The USA.
• Resale has proved to be a Resilient and High growth Business Model, with TLC’s sales growing nearly 100% YOY
• TLC was ranked as Top 100 startups in Arab World by World Economic Forum https://widgets.weforum.org/arabstartups/

About the role

The Luxury Closet is in search for a VIP Client Relations Specialist for our Dubai Office, who is motivated to turn the vision into reality and will give 100% to Make It Happen.

What do we offer?

● A young, dynamic and forward thinking environment

● Fast paced and very short decision times for changes

● A canvas for you to truly excel

● 99% of uptime on sunshine

Responsibilities:

• Prospecting existing connections and developing connections with new consignors. These contacts include stylists, personal shoppers, boutique owners, sales associates, and very rich individual consignors.

• Handle front-end Customer Administrative tasks and client servicing inclusive of requests related to financial, logistics, and other operational account support.

• Meet with consignors in their home to procure their luxury merchandise.
• Develop and maintain relationships with existing consigners to increase the business.
• Maintain a seamless flow of communication with multiple departments including merchandising, accounting and customer service.

• Achieve the monthly consignment targets for the assigned geographic market.
• Develop and implement action plans to continually increase consignment with The Luxury Closet.