Job Description
Responsibilities
- Client Relationship Management:
- Build and nurture strong relationships with clients, ensuring a high standard of customer service and representing the company's values.
- Act as the main contact for client inquiries, addressing them promptly and effectively to maintain satisfaction and trust.
- CRM System Management:
- Keep client data, communications, and feedback up-to-date and accurate in the CRM system, supporting streamlined communication and service.
- Client Advisory and Negotiation:
- Identify clients facing challenges with their units and propose consolidation options as necessary, facilitating smoother client transitions and maximizing retention.
- Advise clients on all documentation required for contract completion and registration.
- Financial Follow-ups:
- Ensure timely follow-up on outstanding payments, helping to maintain financial flow and minimizing overdue accounts.
- Client Communication:
- Keep clients informed of project updates, such as changes in handover dates or specifications, enhancing transparency and satisfaction.
- Process Improvement:
- Monitor workflows and customer interactions to identify areas for improvement, suggesting adjustments to enhance overall customer experience.
Experience & Skills Required
- Experience:
- Minimum of 2 years in a CRM executive role with a reputable real estate developer.
- Preferred experience in project acquisition and working knowledge of consolidation practices.
- Knowledge and Skills:
- Strong understanding of termination processes and DLD (Dubai Land Department) procedures.
- Proactive, goal-oriented approach, with the ability to meet deadlines and manage multiple client accounts efficiently.
We pride ourselves on fostering a supportive and growth-oriented culture while offering competitive benefits, including:
- A attractive salary package between 6K - 8K AED depend in your experience
- Comprehensive health insurance.
- Professional development opportunities.
- A collaborative and inclusive work environment.
