The role of a Team Leader in the Customer Experience
department revolves around being the first point of contact, and thus,
establishing the first impression of IFZA. The ideal candidate must be a highly
committed, responsible, proactive, and ‘switched on’ individual with excellent
interpersonal skills and the ability to work well under pressure in a
fast-paced environment.
Main responsibilities:
Acting as a first point of contact at the IFZA
Reception for Professional Partners, Clients, and visitors
Overviewing and supporting the smooth running of
the IFZA Reception, ensuring all aspects of the client experience are delivered
to the highest level
Preparing, maintaining, and cross-checking various
departmental reports
Training new staff on the Reception SOPs to ensure
efficiency and smooth transition into their new role
Delivering prompt, courteous, and efficient
assistance to all clients liaising with other departments if necessary
Maintaining excellent knowledge of IFZA’s products
and services in order to efficiently address any queries or concerns from
Professional Partners and Clients
Providing various client services including but not
limited to document collections and submissions, attestation, mail-management,
booking of conference rooms, etc. ensuring compliance with IFZA policies and
procedures
Taking responsibility for the duties and tasks
assigned to the role, ensuring that all work is carried out in a timely and
professional manner
Maintaining confidentiality of client data ensuring
no sensitive information is disclosed
Maintaining a professional image and high standards
of grooming
Building and maintaining effective working
relationships whilst promoting the company culture and values
Performing other job-related duties as assigned by
Requirements
Excellent verbal and written communication skills
in English, knowledge of additional foreign language will be an advantage
Excellent communication and interpersonal skills,
and knowledge of telephone etiquette
Customer-oriented mindset and adaptability to
different personality types
Ability to multi-task, set priorities, and manage
time effectively
Excellent active listening and problem-solving skills
Benefits
International team (over 50 nationalities)
24 annual leave days
Annual flight home
Life insurance plan
Medical insurance plan (with the option to upgrade at your own cost)
Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
Invitations to participate in various company functions, staff events, and department team building events
Opportunities to learn, develop and grow with the organization
Being part of a motivated team and Moving-Forward-Company-Culture
