Client Experience Manager MEA
Dubai, United Arab Emirates Trending
Job Description
The Client Experience Manager is responsible for driving the market strategy and execution of all in-store and virtual client events at Tiffany & Co. MEA, with a focus on new and existing client activations and bespoke experiences. This includes managing High Jewelry events, client gestures/gifting, and in-store hospitality. The role involves extensive cross-functional partnerships to ensure the overall client experience strategy aligns with Tiffany’s key results.
Responsibilities
In Store Activations and Client Experience Partner with local teams to develop in store events strategies, concepts and calendar Focus on Client Experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, Services, Special moments, Client Communication Monitor market trends and competitive activities on various client experience topics Collaborate with the EMEA Client Relations team and retail partners to execute all in-store events for the local market. Develop innovative ideas for store animations (both in-store and virtually) during festive moments, product launches, High Jewelry events, and other retail needs. Work closely with corporate partners to maintain brand standards while supporting localized approaches. Implement the overarching client actions strategy.
Client Event Planning
Oversee the end-to-end strategy and execution of in-store client activations and experiences, partnering with key stakeholders. Monitor the performance of the events; produce analytical and management reports Prepare post event reports and maintain full event records Collaborate with production companies, agencies, and vendors to support and execute the client actions strategy. Create and manage the MEA market client event calendar. Manage the market client actions budget, tracking and advising on ROI.
Product Launch and Event Support
Support new product launches, High Jewelry trunk shows, and ad hoc product events. Partner with merchandising and other corporate partners on event support and launch strategy. Support regional and international events and curate a personalized client experience. Coordinate client validation, attendance lists, client advisors, and details of travel plans Develop Client Experience Roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized tours.
Client Gifting Management
Coordinate and manage client gifting programs within MEA. Develop and execute personalized gifting strategies for clients. Ensure timely and accurate delivery of client gifts, maintaining high standards of quality and presentation
Qualifications
5+ years of event management experience. Highly motivated and able to work in a fast-paced environment, grasp concepts and new procedures quickly. Strong written, verbal, and presentation skills. Ability to effectively manage a budget and support local initiatives. Knowledge and experience of the luxury market. Extensive experience to execute different types and scale of events. Creative, detail oriented, focused and open to new ideas. Experience in the luxury industry.
Professional Experience Minimum 5 Years
