The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Direct Clients, built on transparency and trust. Candidate is required to liaise with sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires to meet sales targets. The process of maintaining client relationships are done from the office via telephone, zoom, email and meetings.
Responsibilities:
Drive and monitor sales initiatives, ensuring sales targets are met or exceeded. Following up on client payments Building and maintaining strong and long-lasting customer relationships in B2C, where required Assisting with any queries, questions, and concerns from Direct Clients Effectively managing client expectations particularly in situations where applications prove to be problematic, rejected, or delayed Responding to new incoming leads Attending weekly sales team meetings Attending key meetings and appraisals with the Director of Client Relations Engaging in all CRM activities, staying abreast of its features in order to utilize and maximize system benefits Undertaking training and development activities when required Liaising closely with marketing, finance, sales support, and operations to keep clients updated Gathering feedback from clients and prospects and share feedback with internal teams Ability to generate reports as and when required Keep up to date with any changes or updates to laws and regulations Performing other job-related duties as assigned by Management
RequirementsRequirements 4-10 years of Sales - clientrelationship experience Strong communication and interpersonal skills Proven experience in sales and client engagement Proven track record of meeting and exceeding targets Experience tracking relevant KPIs Full English proficiency is required Additional spoken languages (Portuguese, French, Spanish, Italian, German) is an advantage
BenefitsAs an IFZA employee, you can expect:
24 Annual leave days
Annual flight home
Life insurance plan
Medical insurance plan (with the option to upgrade at your own cost)
Bonus scheme (in relevant departments)
Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
Opportunities to learn, develop and grow with the organization
