Client Account Manager - SMB

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionising how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!
With that in mind, X MENA are looking for an exceptional talent, able to work with a wide variety of SMB advertisers delivering the optimal advertising solution for new & existing clients.
X is creating a world-class team of media professionals, and seeking an experienced Account Manager to join our MENA market sales team (based in Dubai) to drive further growth.
Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with X’s latest advertising products and solutions.
Using your effective communication skills, you listen to your customers' needs, understand the details of individual campaigns and persistently explore and uncover business opportunities.
At X, we believe that passion and personality matter. We're looking for people that are intensely curious about Internet technology, exhibit a can-do attitude and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment.

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Responsibilities

• Grow & nurture existing small and medium business advertisers on X to extract their maximum advertising potential. 

  
  

• Consistently deliver against sales targets while delivering outstanding customer sales experience to X advertisers.

  
  

• Communicate with customers both proactively and reactively, via phone and email.

  
  

• Provide strategic advice and help our advertisers get the best ROI on their advertising investment by working closely in a consultative role with customers.

  
  

• Drive quality and efficiency in everything you do through identifying areas for improvement on an ongoing basis

  
  

• Provide SMB sales leadership with feedback around customer needs and challenges to influence issue prioritization and road map

  
  

Requirements

• Must have business fluency in English & Arabic as you will be working closely with Saudi Arabia clients.

  
  

• Minimum 5 years experience in sales acquisitions/telesales and support and/or account management. Cold calling experience is a plus. 

  
  

• BA/BS degree 

  
  

• Proven track record of beating sales targets.

  
  

• Ability to thrive in a fast-paced, dynamic work environment.

  
  

• Positive attitude with a drive to learn.

  
  

• Excellent verbal and written communication; comfortable with online communication tools

  
  

• Exceptionally resourceful; fearless in mining available knowledge bases to find answers

  
  

• Active and passionate X user. Be sure to share your @handle on your resume!

  
  

• Experience working in a customer/client-facing environment

  
  

• Experience with online advertising, analytics and social media. 

  
  

• Ability to work with multiple verticals is a must.

  
  

• Proven capabilities of working with multiple cross functions, especially marketing.