Job Description
ABOUT THE COMPANY
DC Aviation Al Futtaim has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
ABOUT THE ROLE
The Charter Sales Manager will be responsible for driving charter sales and maximizing aircraft utilization for DC Aviation Al-Futtaim. This role will involve developing new business opportunities, managing client relationships, and working closely with the operations, key account and aircraft management teams to ensure a seamless client experience. The ideal candidate will have a strong sales background in the aviation industry, with a proven track record of achieving sales targets, an extensive network of industry contacts, and a deep understanding of the charter market dynamics in the Middle East and beyond.
Primary Duties:
Sales and Business Development:
- Develop and execute strategic sales plans to achieve revenue targets and increase market share for charter services.
- Identify and generate new leads through market research, networking, and industry events.
- Engage with high-net-worth individuals, brokers, and corporate clients to understand their needs and propose tailored charter solutions.
- Negotiate contracts, pricing, and terms with clients, ensuring maximum profitability while maintaining competitive service offerings.
- Monitor market trends and competitor activities to adjust sales strategies accordingly.
Client Relationship Management:
- Build and maintain strong relationships with existing clients, ensuring high levels of client satisfaction and repeat business.
- Provide exceptional customer service by being the primary point of contact for all charter inquiries, offering 24/7 support when necessary.
- Address client feedback and resolve issues promptly to enhance the overall charter experience.
Operational Coordination:
- Collaborate with the operations and key account team to ensure the availability and readiness of aircraft for charter flights.
- Work closely with the aircraft management team to optimize aircraft utilization and minimize downtime.
- Oversee the scheduling and coordination of flights, ensuring all logistical details are managed efficiently.
Reporting and Analysis:
- Track and report sales performance, preparing regular reports on key metrics such as revenue, booking rates, and client acquisition.
- Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to senior management.
- Maintain accurate records of client interactions, bookings, and feedback in the CRM system.
Minimum Qualifications / Experience:
- Bachelor's degree in Business Administration, Aviation Management, or a related field.
- A minimum of 3 years people management experience
- A minimum of 5 years of experience in charter sales within the private aviation industry.
- Proven track record of meeting or exceeding sales targets.
- Strong network within the private aviation sector, including relationships with brokers, operators, and high-net-worth individuals.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to work independently, manage multiple tasks, and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel and be available outside standard working hours as needed.
Job-Specific Skills:
- Deep understanding of the Middle Eastern private aviation market.
- Experience with a diverse range of aircraft types, including business jets.
- Fluency in multiple languages, particularly Arabic, is an advantage.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance.
- Opportunity to work in a dynamic, growing company with a strong reputation in the aviation industry.
- Career development opportunities and access to industry-leading training programs.
All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for – only those with the required qualifications will be contacted.
