Job Description
Business Operations Interns help define and deliver premium and consistent online experiences that generate leads, sales, and customer loyalty by accelerating transformational innovation and aggressively developing and growing Caterpillar’s customer-facing digital business and services, revenue, and profit. Business, Marketing, Analytics, Communications degrees or similar preferred.
Marketing Interns help shape and support our brand by creating compelling stories and customer experiences that are aligned to meet the needs of our business, enhance the power of our brand and maximize the value delivered to the Caterpillar enterprise and our end-user customers with visual and esthetic appeal. Marketing, Graphic Design, Communications or PR related degrees are preferred.
Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred.
Build foundational knowledge of Caterpillar, its products, services and customers.
Grow personally and professionally through soft skills development and hands-on technical training.
Collaborate with experts in product development, dealer management, marketing, and sales, etc.
Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.
Focuses activities on developing and maintaining positive customer relationships.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.
Project Management
Relationship Management and Optimization
Negotiation and Persuasion
Customer Focus
Strong initiative, communication, leadership, and interpersonal skills
Strong presentation skills
Highly organized
Exposure to Construction Equipment
* Exposure to Mining Equipment
