Job Description
Purpose:
Responsible for receiving payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment, account balance, or item(s) purchased.
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Responds to complex customer inquiries and customer issues which have been escalated.
2 Balances cash at the end of the shift
3 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.
4 Pulls up payment due and account history and creates new customer accounts as needed.
5 Prepares payment vouchers, receipts, deposit slips, and related documents which record cash transactions.
6 Accepts cash, checks, wire transfers, or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.
7 Ensures register/counter areas are neat and stocked with necessary supplies.
8 Achieve nil variance on shrinkage of phone cards and achievement of Invoice target
9 Balances cash at the end of the shift - ensure nil variance
10 Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times or as needed.
RequirementsExperience(Yrs & Field):
2+years
Educational Qualification:
Graduate
Skills & Abilities:
MS Excel, follow up, co-ordination ,Knowledge of POS systems, knowledge of Invoicing
