Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Greet guests with a warm and professional demeanor, ensuring a welcoming atmosphere that aligns with the hotel's luxury standards.
- Accurately process transactions, including room charges, dining bills, spa services, and other hotel amenities, using the hotel's point-of-sale (POS) system.
- Handle cash, credit, and debit card payments, ensuring accuracy and efficiency in processing and reconciling transactions.
- Provide detailed information about hotel services, facilities, and local attractions to assist guests and enhance their stay.
- Address guest inquiries and resolve any billing issues or discrepancies promptly and courteously, escalating complex issues to management when necessary.
- Maintain a clean, organized, and presentable cashiering area, adhering to the hotel's cleanliness and presentation standards.
- Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
Qualifications
- Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.
- Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.
- Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
