CARELine Runner
Doubletree by Hilton Business Bay location Dubai, Dubai, United Arab Emirates category Hotel Full-time HOT0B9LB Posted: Jan 7th 2025 JOB DESCRIPTION A CAREline Runner responsible for maintaining and transporting of food products, in an timely and efficient way, to the guest rooms for the room service, checking and refilling of the minibars, transporting and set up of extra beds,sofa beds, baby cribs or any housekeeping in room amenities upon guest request with the use of Synergy.
Recieves requests through Synergy . Ensures the requests are completed and closed in Synergy.
Makes a daily inventory of extra beds and baby cribs with their locations.
Makes an inventory of minibar items on hand and informs F&B when necessary for orders to be placed.
Ensures the proper room service delivery standarts are met. Prepares trollyes in advance for when an room service order comes in. Deliveres the order in a timely and professional manner.
Checks minibars and posts revenue upon consumption. Refills any of the missing items in the minibar.
Occupational Health and Safety Responsibilities:
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requirements
Care Line Runner serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Understanding the Business
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies Demonstrates an understanding of competitors' major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Hospitality
Demonstrates an understanding of competitors' major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Teamwork:
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results Actively participate in wider hotel meetings Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Adaptability
Be comfortable and effective in an environment of ambiguity or change Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner Complete tasks as directed by Management
Developing Self
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements Seek feedback on areas of shortfall Maximize opportunities for self-development
Reliability
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision Follow standards, policies and procedures Meet hotel attendance and grooming standards
Cultural Awareness
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our
Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal-opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
